Booking Policy: Please note that your selected timeslot is not guaranteed until it is confirmed by us after your booking has been received. Arrival time is strictly 30 minutes prior to your booked time.
Cancellation & Refund Policy: Our full company cancellation policy applies to your booking. In the case of extreme weather conditions that pose a safety risk, we reserve the right to cancel the activity, and you will be offered a reschedule or refund. For other cancellations:
24-Hour Notice: Cancellations with more than 24 hours’ notice may be eligible for a refund, which may incur a fee due to financial charges.
Less than 24 Hours/Late Arrival/No Show: Late arrivals or no-shows will forfeit their booking with no refund or rescheduling option.
Liability: All guests participate “at your own risk.” You will be required to sign an indemnity form before the tour.
Age/Weight Restrictions: The minimum age to ride a quad bike is 13 years old. Children under 13 must be booked as passengers with a guide. Maximum weight is typically between 130-150 kg.
Prohibited: Guests may not operate a quad bike under the influence of drugs or alcohol.
Your privacy is important to us. We will take all reasonable steps to protect your personal information. When you book with us, we collect personal data such as your name, email address, and phone number to manage your booking and provide customer support. Your information will not be sold, rented, or leased to third parties. We use a secure payment gateway to process credit card transactions, and no credit card details are stored on our website.